Advanced Psychiatry
Behavioral health practice in Las Vegas, NV. 5 providers, 17,760 patients. Needed 24/7 phone coverage without expanding staff.
January 28 – March 25, 2026 · Production data
The numbers speak for themselves
A growing practice with no room to grow
Advanced Psychiatry serves 17,760 patients across Las Vegas with 5 providers specializing in behavioral health. Like most growing practices, they faced a familiar problem: the phone never stopped ringing, but there were never enough people to answer it.
Evenings, weekends, lunch hours — every unanswered call was a patient who needed help and couldn't reach it. In behavioral health, that missed call isn't just lost revenue. It's a patient in crisis who might not call back.
They needed a solution that could handle calls in English and Spanish, work 24/7 without adding headcount, and be live before patients noticed the gap. Not in six weeks. Today.
AVEENA went live the same day
Advanced Psychiatry deployed IB365's AI receptionist, AVEENA, with same-day setup. No lengthy implementation. No training period. AVEENA was configured for their specific practice — their providers, their services, their scheduling rules — and started answering calls on day one.
From the first ring, every call was picked up. In English or Spanish. Day or night. Weekday or weekend. Patients who called at 2 AM on a Sunday got the same warm, helpful response as those who called at 10 AM on a Tuesday.
From 39 calls to 1,245 in two months
As patients experienced consistent, helpful phone coverage, call volume surged. The practice didn't just answer more calls — they unlocked demand that was always there but never captured.
Two months. Exponential adoption.
Launch week. First calls come in. Patients discover 24/7 access.
Word spreads. 3.2x growth. Patients start calling nights and weekends because they know someone answers.
Exponential adoption. 10x February. Patients trust AVEENA. Staff trusts AVEENA. The practice unlocks latent demand.
We went from missing calls every day to never missing one. Our patients reach us at 2 AM, on weekends, on holidays. AVEENA didn't just answer our phones — she unlocked the demand we never knew we were losing.
See what IB365 can do for your practice
Advanced Psychiatry went from missing calls to handling 1,409 with zero missed. Same-day setup. No contracts. No risk.
No spam. No sales calls unless you ask. HIPAA-compliant communications.