Privacy Policy

Last updated: January 2025

1. Introduction

This Privacy Policy describes how InboundAI365, powered by Riscent, LLC ("we," "us," or "our"), collects, uses, and protects your information when you use our website, AI receptionist services (AVEENA), CRM platform, business intelligence tools (OHMNIC), and related services. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, and contact details you voluntarily provide
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and browsing patterns
  • Technical Data: IP address, browser type, device information, and operating system
  • Cookies and Tracking: Small data files stored on your device to enhance your browsing experience

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our services
  • To improve and personalize your experience
  • To communicate with you about updates, offers, and support
  • To analyze usage patterns and optimize our website performance
  • To detect, prevent, and address technical issues or fraudulent activity
  • To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our website and providing services
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to the processing of your personal information
  • Portability: Request transfer of your data to another service
  • Withdraw Consent: Withdraw previously given consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitute acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: