Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using InboundAI365 platform, including our AI receptionist services (AVEENA), CRM platform, business intelligence tools (OHMNIC), and related services provided by Riscent, LLC ("we," "us," or "our"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.

2. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, state, national, or international law
  • Infringe upon the rights of others, including intellectual property rights
  • Transmit any harmful, threatening, abusive, or offensive content
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the operation of our services
  • Use our services for any fraudulent or malicious purpose

3. User Accounts

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious or fraudulent activity.

4. Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to text, graphics, logos, images, software, and design, are the exclusive property of our company or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, modify, distribute, or reproduce any content without prior written permission
  • Use our trademarks, logos, or branding without authorization
  • Reverse engineer, decompile, or disassemble any software or technology
  • Create derivative works based on our services or content

5. User-Generated Content

If you submit, post, or share content through our services, you represent and warrant that:

  • You own or have the necessary rights to use and share the content
  • The content does not violate any third-party rights
  • The content complies with these Terms and applicable laws

By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display the content in connection with operating and promoting our services.

6. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability or fitness for a particular purpose
  • Warranties of non-infringement
  • Warranties regarding accuracy, reliability, or availability of services
  • Warranties that services will be uninterrupted, secure, or error-free

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or data
  • Business interruption or loss of business opportunities
  • Damage to reputation or goodwill
  • Cost of substitute services

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless our company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit or share through our services

9. Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of service of these third parties. Your use of third-party services is at your own risk and subject to their respective terms and policies.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Extended periods of inactivity
  • Requests from law enforcement or government agencies

Upon termination, your right to use our services will immediately cease, and we may delete your account and associated data.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or our services shall be resolved through:

  • Good faith negotiation between the parties
  • Binding arbitration in accordance with applicable arbitration rules
  • Court proceedings in the appropriate jurisdiction if arbitration is unavailable

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the use of our services and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: